DRUID v1.74

Deployment Dates

The table below lists the deployment date of DRUID v1.74 across Druid Clouds. To view the Druid Releases Calendar, see Druid ChatBot Releases.

Druid Cloud Community

*.community.Druidplatform.com

Druid Cloud US

*.us.Druidplatform.com

Druid Cloud Australia

*au.Druidplatform.com

Druid Cloud West-Europe (PROD)

*.Druidplatform.com
September 01, 2022 September 29, 2022 September 29, 2022 September 29, 2022

These release notes give you a brief, high-level description of the improvements implemented to existing features.

If you have questions about your Druid tenant, please contact support@Druidai.com or your local Druid partner for more information.

What's New

  • Multilingual entity fields. DRUID streamlines the authoring experience when it comes to NER management on multi-language bots. Multilingual entity fields and NER allow DRUID bots to match entities records (e.g., healthcare specialties, product names, city names etc.) aligned with the current chat user language.

    • For more information, see Multilingual Entity Fields.

  • Webex channel. You can now deploy DRUID bots in Webex. For information on how deploy a DRUID virtual assistant in Webex, see Webex Integration.
    • Note:  The Webex channel does not support Hero, Choice, Thumbnail and Location steps, but supports Adaptive Cards.

Improvements

  • Multiple inputs in training phrases on flow steps. Training phrases on flow steps allow multiple inputs simplifying conversational flows authoring. Users chatting with a DRUID bot can provide multiple information in the form of expressions. In order for bots to extract multiple information when the user answers with an expression, on flow steps bot authors can define training phrases that contain multiple entity fields associated to the entity provided in Input mapping on the flow step.
    • Note:  This feature is available only on flow steps of type Prompt.

    For more information, see Mapping Input in User Expressions.

  • The [[HelpdeskAgent]] system entity has been enriched with a new status, Connection broken to address the situations when the connection between DRUID server and the agent's page is lost. For detailed information on the [[HelpdeskAgent]] system entity, see System Entities.

  • New NLU Accuracy KPIs have been added to the Dashboard on the NLU page. For detailed description of these KPIs, see Dashboard.

  • To improve the performance of the DRUID Conversation History database, the App version and device model are no longer saved in chat activity data.

Bug Fixes

  • Machine translation now applies to the conversation transcript in the helpdesk agent page.
  • Slack channel: If the user sends an email type field in Input Mapping in the Slack channel, it is no longer a hyperlink and now can be stored in the entity field (of type Email) provided in Input mapping.